General Service Contractor Information

IMPORTANT information we encourage you to share with your GSC providers.

17.1 GSC

Safety First: All personnel operating a forklift, skyjack, or electrical pallet jack, must have a valid license to operate the equipment (license must be available for review).
Forklift drivers must wear a seatbelt while operating the vehicle. Lift operators must wear a safety harness when working from the basket of the lift.
All forklifts are required to pick up a number flag from ACCD Safety as an easy means of identifying forklifts and their drivers
The Palmer Events Center is designated a clean-air facility. Smoking & Vaping is permitted in designated areas only.
General Service Contractor employees must be identifiable by a uniform, name tag or badge.
A General Service Contractor supervisor or foremen must be present before General Service Contractor employees may enter the facility.
General Service Contractor personnel, please refrain from using the Department employee break room.
Drapes, decorations, bunting and other decorative materials must be fire resistant and/or properly treated to meet the requirements for flame proofing.
The lobby areas, doors, and passenger elevator is for pedestrian traffic only.
Only Department employees are authorized to operate freight doors.
Exit, fire hose cabinets and fire pull station signs must be visible and accessible at all times.
Utility services (electrical, water/drainage, natural gas, compressed air, telephone, and technical services) are exclusive services provided and managed directly by the Palmer Events Center/Austin Convention Center Department. Exhibitors must process utilities requests and payments directly with the Palmer Events Center/Austin Convention Center Department (ACCD). Current utility forms are available from the Department Utility Representatives.
Service orders for utilities requested by the client’s exhibitors must be placed and paid for directly with the Palmer Events Center/Austin Convention Center Department.
PEC Utilities services must be in place PRIOR to laying carpet in booths and/or aisles.
A detailed and accurate production schedule is required thirty-on (31) days prior to the first move-in day.

17.2 Exhibit Hall Requirements

The Event Coordinator submits the floor plan to the Fire Marshal for approval. It is best to submit a plan for review before booths are sold in an effort to avoid costly changes involving exhibits.
Covered exhibits and multi-level exhibits require Department approval.
A “to scale” exhibit floor plan is required and must include the name, dates and location of the event, as well as, the initial draft and revision date(s) of the plan.
Allow access to all exits, fire house cabinets, fire alarm pull stations and rest rooms.
Minimum aisle space required is ten (10’) feet.
Cylinders of compressed gases require approval by the Fire Marshal. Cylinders must be secured in an upright position at all times.
All equipment, materials, and props brought in must have a Fire Marshal approved flammability rating.
Exit signs must be visible at all times. Additional exit signs must be provided by the client or GSC if building signs are obscured by drape or booth signage
Download GSC Guide – email this copy to your general service contractors.
Download Recommended Contractor List: PEC has compiled a list of General Service Contractors, Audio Visual Companies, Destination Management companies and other miscellaneous suppliers. If you are looking for anything from bicycle rentals to temporary staffing, we have a suggestion for that.