Safety & Security
9.1 Building Security
PEC maintains twenty-four (24) hour building security personnel (unarmed) to patrol all facility perimeters, parking decks, exterior grounds, and public areas.
Our Security Control Center is manned 24/7. If you cannot reach your Event Operations Team for any reason you may contact (512) 404-4113. You may also reach our control center using the call boxes available outside the building.
9.2 Event Security
Event security is an exclusive service of the PEC. PEC security personnel (unarmed) patrol all facility perimeters, parking decks, exterior grounds, and public areas. The PEC maintains twenty-four (24) hour building security in the public space and grounds.
The Client is responsible for event staffing to secure licensed premises and support areas from the first contract day to the last contract day. A minimum level of event staffing is required for move-in and move-out, concerts, dances, sporting events etc. The Client is responsible for event security of the areas in the licensed premises of the contract, as well as public areas used for displays, registration and possibly the parking garages.
Abusive language, threats, assault, vandalism, theft, and other conduct detrimental to the successful staging of an event are grounds for immediate removal from the premises or arrest, depending on the nature of the offense. Solicitation is prohibited.
Credit is not given for services ordered and not used. A four (4) hour minimum may be required and charged for labor unless otherwise specified. The PEC determines the number and type of security personnel required for an event. Overtime fees may apply.
During move-in and move-out hours of exhibits, a minimum of three (3) Department Security Event Staff and one (1) Licensed Peace Officer (LPO) are required to manage the service yard area.
Final determination of the number of, type of, and duties of personnel required for an event is made by PEC Management.
9.3 Fire Requirements
- All event floor plans require Department and Fire Marshal approval.
- Fire hose cabinets, fire pull stations, aisle ways and exits may not be blocked or obstructed.
- Covered displays exceeding 300 sq. feet or multilevel displays must meet specific regulations.
- Open flames are not permitted in the facility.
- Toxic or hazardous materials are subjected to immediate removal if the required information is not received and Fire Marshal instructions are not followed. All costs associated with safe handling of materials, including insurance, are the responsibility of the Contractor.
For more information on ACCD Fire Requirements, please see our Operational Policy
9.4 Emergency Medical Services
- Emergency Medical Technician (EMT) services are exclusive to the Department and must be ordered through the Department’s Safety and Security Division.
- The Department reserves the right to require medical services personnel for any size and type of event. EMT services must be scheduled twenty-one (21) days prior to the first contract day with your Security Coordinator.
- A licensed EMT is required to be on site when an event has a planned attendance of 5,000 persons or more (at any given time), regardless of whether the event is private or open to the public or when the Client leases the facility for the purpose of any type of sporting or athletic event regardless of attendance.
- A wheelchair is available for medical emergency purpose only.
- The Department does not lend out wheelchairs for non-emergency or attendee use. The Facility Contractor is responsible for providing wheelchairs for such use.
- The Palmer Events Center facility First Aid Room is located on the west side lobby area.
9.5 Security Rates
9.6 More
For additional security & safety information, including our emergency response plan & Security Form examples please see our Operational Policy